Service Details

Activator managed services deliver remote management of our customers sites via a web based portal. The portal is used to diagnose and address service issues and configuration changes quickly, removing the need for a site visit.

Configuration and management including IPSec based Virtual Private Networks (VPNs), is offered as part of the managed service.

A key element of the service Activator UK provides is an extended warranty service on the managed equipment, providing software update and next business day hardware replacement . This services delivers a reliable and secure connectivity path for your critical business applications.

Activator managed services have been developed for the business and retail market, providing support during normal office hours, and if required providing a fully configured replacement unit, ready to be plugged in and ready to go.

For customers demanding a higher level of service Activator 24x7 provides 24 hours a day based service, designed to keep your business working a round the clock.

Working as an addition to the standard Activator Managed Service, Activator 24x7 provides access to telephone support and online diagnostics performed by skilled network engineers. The focus of the service is to get connectivity back up and working as quickly as possible, typically using local spares.